We are currently recruiting for an experienced Operations Team Lead to join a well-established freight forwarding and customs company based in Dublin. The successful candidate will be responsible for coordinating shipments from booking through to delivery, overseeing daily operations and supporting the customs team.
Duties
Coordinate shipments from initial booking through to final delivery.
Liaise with vendors, suppliers and customers to ensure smooth shipment operations.
Request and maintain all necessary shipping documentation.
Set up, monitor and track shipments using internal systems, company portals and Excel spreadsheets.
Obtain shipment arrival information and arrange delivery booking slots.
Request and follow up on vendor invoices and Proofs of Delivery (PODs).
Provide day-to-day guidance and support to the customs team.
Provide customs operations cover during annual leave and absences.
Maintain accurate shipment records and ensure compliance with relevant customs procedures.
Support business development activities and assist in identifying new customer opportunities when appropriate.
Requirements
Minimum 3 years' experience in freight forwarding, customs, logistics or shipment operations.
Good working knowledge of customs procedures and documentation.
Experience with THYME-IT would be an advantage.
Strong organisational skills and excellent attention to detail.
Good communication and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel.
Experience working with logistics management systems or company portals.
Ability to work independently, prioritize tasks and support team members.
Previous supervisory or team leadership experience would be an advantage but is not essential.
